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Shipping

Expedited Shipping 2-3 Business Days Calculated at Checkout

Standard Shipping (orders < $100) 3-5 Business Days Calculated at Checkout

Standard Shipping (orders > $100) 3-5 Business Days FREE

 Free standard shipping for orders over $100 is available to all 50 states including APO and FPO addresses and US territories which include: Washington D.C., Armed Forces Americas, Europe, and Pacific. Please note this does not include orders shipping to Canada.

**Canada has a $27 flat rate and extended delivery dates can be expected. Custom duties that are applied are not covered by Stitchy Fish. All currency in USD.

Expedited Shipping:

If your order is placed on a weekday before 2 pm CST, our fabulous shipping team will try to have it processed same day! If your order is placed over the weekend we will ship it the next business day!

**Weekends are not counted as shipping days by UPS and USPS.

Standard Shipping:

Once your order is successfully submitted, our amazing shipping team works hard to get your order packed so it can be on its way within 1-2 business days. Standard shipping is sent through USPS.

Processing Times

We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events, peak shopping days and holidays. We do not ship on Sundays or holidays.

Tracking Your Order

Once your order is successfully packed for shipment, you will receive an email notification with your tracking number. If you have a user account, you can check the status of your order at any time by logging into your account.  

Missing Packages:

Please allow 24 hours from the time that USPS shows your package as delivered for your package to arrive.If 24 hours has passed since USPS tracking shows it as delivered, and your package has still not arrived, please reach out to your local post office to ask for geolocation information. This geolocation will show the last place that your package was scanned in by USPS. If the package has been delivered incorrectly, USPS should attempt to recover the package.

Please reach out to our customer service team via email, phone. social media messenger or chat within 5 days of the tracking showing that your package has been delivered, with your geolocation information, so that we may further assist. It is our policy to issue replacements for lost orders. If a package is not delivered due to the incorrect address being provided to Kaylee Jane Lane at the time of purchase, Kaylee Jane Lane is not liable for mis-delivery.

 

If you have any additional questions not answered here, please contact us at Hello@kayleeJaneLane.com.